Warranty  policy:

We warrant that new equipment to be free from defects in workmanship and materials for aperiod of 13 months (four months for accessories) from shipment date under normal using and service. Our obligation under this warranty is limited to repairing, at our option, any part which is upon our examination proved defective.

The warranty shall not extend to any instrument that:
1) has been subjected to misuse, negligence or accidents;
2) caused by modification or repair by anyone except us or our designated person;
3) from which our original serial number tag or product identification markings have been   altered or removed.

Parts will be available for a maximum period of five (5) years after any equipment has been discontinued. Parts shall include all materials, instructions, diagrams and accessories that were furnished with the standard models.

Return and Freight:

Be sure to confirm with our sales before any return, machine or parts, to avoid customs problem.
1. Within Warranty:  The customer is responsible for freight & insurance charges when the equipment and/or parts is shipped to us for service (this includes custom charges). We are responsible for the freight & insurance charges from us to the customer.

2. After Warranty: The customer is responsible for any freight & insurance charges.

Technical Training:

We provide free service training to the technical personnel from the distributors with respect

to the products and will further provide technical assistance immediately via email or fax as

requested by the distributors within 24 hours. The training will be performed at site in Ningbo or Jinhua. The tranporation and accommodation expenses are on the distributors account.

Technical support

Please contact our sales directly if you found any problem on our machines, and our sales department will submit to our engineer to help you solve the technical problem in very short time.

Also our instruments would be followed up for its running condition by our sales department

usually for its whole using life according to our sales file recordings.So you would receive  

our investigation form occasionally for your equipment's feedback so that we could make more  progress to your customers in future.

Thank you for your kind cooperation and understanding in advance.